Typically; Managed Services is the practice of a company or organization outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is generally an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed products and / or services.
In the IT area, the most common managed services evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery. Beyond traditional application and infrastructure management, managed services also includes storage, desktop and communications, mobility, help desk, and technical support. Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT costs. All our managed IT products and services are here to help you turn your company’s capital expenses into monthly operating expenses and to free up your in house IT team (if you have one) to increase their efficiencies several fold, while decreasing their work load – which lets them focus more energy on supporting the staff on hand. Given some of the technology available, your annual / biennial / triennial capital expenses that can easily decimate planned expense budgets, can now be reduced to a simple, forecast-able, monthly, “utility” bill; which can be handled as an operating expense. Wouldn’t THAT be nice – to be able to predictably forecast out your business, secure in the knowledge that there are no capital busting expenditures looming around the next corner ?