Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your support requests will be responded to in no more than one hour after the support ticket or e–mail has been submitted. If your case requires further assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person in charge and will leave a note to let you know that more time will be needed for arriving at the optimal solution. Furthermore if you take advantage of the Managed Services package, any of the server management services included there will be performed whenever you wish.

  • Top quality support service

  • A Top–Class Tech Support Service

  • We’ll be available to you 24x7 to answer any questions that you may have connected with our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance with server admin procedures, you can order our Managed Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan includes our free Site Control Panel, which sports an integrated knowledgebase plus a selection of educational video tutorials. Whenever you need help while working with the Site Control Panel, just press the Help or Videos buttons located in the top right corner.