Being able to communicate with your shared hosting supplier when you have any type of questions or experience any problems is important and how quickly they will answer back and react is crucial, in particular when your site is business-oriented, as longer downtime often means losing potential clients. The support options are an easy way to distinguish actual suppliers from resellers. The latter in most cases answer only to e-mails or support tickets and you'll need to wait for a day or even more in order to receive a reply. In case your trouble requires a couple of replies, you'll end up losing days so as to get a simple problem fixed. Using a legitimate and reliable hosting supplier, you will be in a position to get in touch with the support anytime and receive a quick response no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
All of our Linux shared hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting services before you make an order or you're an existing customer and you have a question or a difficulty, you're able to contact us anytime, including weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex issues or any issues that need more time to investigate and deal with. In contrast to various other web hosting service providers, our trouble tickets have a warranted maximum reply time of only 1 hour, thus regardless of what the problem is, it'll be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive timely help, particularly when your website is not running efficiently for whatever reason. All of our semi-dedicated servers feature 24/7 customer and tech support, so if anything happens, you'll be able to use various methods to get in touch with us - phone line with several local numbers around the world, live chat, emails and tickets. The first two options are for billing, pre-sales and basic matters, which means that in case you do not have an account yet, for example, you are able to get extra details regarding our services, or we can help you with less complex tech matters. The other two methods are for strictly technical matters or everything which is more time-consuming because it is easier to follow the communication between you and our tech support crew. The guaranteed maximum answer time for them is just one hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day in order to receive assistance as you may need to do with various other service providers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer features 24/7 customer and technical support, so if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers worldwide, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems because it is easier to keep track of what's going on. The maximum warranted reply time for all of the emails and tickets is an hour, yet it rarely takes that long to get help. If you obtain the Managed Services upgrade that we supply, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone if you run a whole server, so each dedicated server that we supply comes with 24/7 support with one-hour answer time warranty whatever the problem. This service is free of cost for all of the issues with the server or the software that was installed by our admins during the setup, which means that you are able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing area or you could send an e-mail, and the actual answer time for either rarely surpasses 30 minutes as we have administrators available 24x7x365. If you require general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could take advantage of our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server plan through your billing Control Panel.