The client support that you'll receive from your cloud website hosting company is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical issue with an active account. Timely and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a real hosting provider not from some reseller. When you acquire a hosting account from a company that does not own its servers and it can't access them directly, it's quite possible that you'll wait for a day or two to receive an answer to your query, therefore your web sites may stay offline for quite some time. However, a supplier which provides various ways of communication and has a technical support staff available at any time can assist you right away and help you limit or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
All our Linux cloud website hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our services well before you make an order or you are a current customer and you have any question or some difficulty, you are able to contact us at any time, which includes holidays and weekends. We have multiple channels to contact us - several telephone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any matters which need extra time to investigate and resolve. In contrast to many other web hosting suppliers, our trouble tickets come with a warranted maximum response time of only 1 hour, therefore whatever your problem is, it'll be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive prompt help, particularly when your website is not running properly for whatever reason. Our Linux semi-dedicated hosting come with 24/7 customer and tech support, so that if something comes up, you can use a number of ways to get in touch with us - phone line with a couple of local numbers worldwide, live chat, emails and tickets. The first two choices are for pre-sales, billing and basic matters, which means that if you don't have an account yet, for example, you are able to get additional details for our services, or we will assist you with less complex technical problems. The next two methods are for strictly technical troubles or anything that's more time-consuming considering that it is much easier track the dialogue between you and our support crew. The warranted max response time for them is merely one hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day in order to get assistance as you may have to do with other providers.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting, you will not ever need to wait for more than one hour in order to get assistance for any difficulty that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all support tickets that you open via your billing Control Panel or e-mail messages that you send to our tech support team. In addition, we have local phone numbers in a couple of countries around the globe plus a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so whatever your question or problem is, there is always somebody to help you out promptly. When you need help with third-party software, that you cannot install or which gives you problems, you're able to take full advantage of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server plans that we offer come with 24/7 support through different means of communication and with a one-hour max answer time warranty. If you want to find out more about the plans or you have some billing or general questions, you are able to phone one of the local numbers we have around the world or you could use our live chat service and talk to a live agent. For entirely technical matters which need some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to keep track of a given problem. The reply time for them rarely is more than half an hour, so that you can forget all about having to wait for a whole day so as to get assistance. The support service is available for all the server-related matters, which includes the pre-installed software. When you want help with third-party apps, you can consider ordering the Managed Services upgrade that we offer with all of the plans.