Although this is not the keyfactor to help you distinguish a trustworthy cloud website hosting provider from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is an indicator that you are not dealing with a one-person firm and that you can reach someone whenever you need support. The phone support for hosting services may range from general to experienced, so the issues that can be resolved with a call differ depending on the specific provider. In most cases, these issues are more basic and feature billing or 1st level tech issues because more complex problems often need a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Nevertheless, having the option to call your service provider can save you a lot of time and efforts for the numerous small things which will eventually appear at the time you manage your website hosting account.
Phone Support in Cloud Website Hosting
We know that having the option to talk to a live representative is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you're able to contact us over the phone for 14 hours a day. In case you consider getting one of our Linux cloud website hosting, for instance, you will be able to call us and learn more about our services before placing your order to be sure that we do cover all of the system requirements for your sites. Following the order, you will be able to get in touch with us about all the sales and billing troubles you may experience, or get any type of general or basic tech information that you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours daily as a part of the support services for each semi-dedicated server package that we offer. Considering that some issues are more complex and time-consuming, you'll have to open a support ticket in case you come across such an issue, but for all of the general, billing or small-scale technical issues you can always call us and we'll help you right away to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you will be able to find out whether you can host your websites on our high-tech cloud platform or you're able to get any other general info about our semi-dedicated services. We now have local numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, which means that you're able to call the one that is nearer to your location.