In case you have ever had a shared hosting account before or you have dealt with any other online service, you probably know from your own experience that for certain things it's better to consult with a live person over the phone than to exchange tickets or emails. If you want to find out more about a particular service before you decide to purchase it or in case something small-scale should be made, for instance, it is really far easier and a lot faster to do it live. If you can talk with representatives by phone, it is very likely that you're dealing with an actual hosting provider, not a reseller. The type of support that you'll get on the phone may differ between different companies - from common matters to experienced tech support. Typically most of the suppliers supply pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved via e-mail and tickets.
Phone Support in Shared Hosting
Our shared hosting packages come with phone support fourteen hrs a day even on public holidays, therefore if you don't have an account yet, you can call us and learn more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you can call the number which is nearer to you. In case you are a current customer, we can assist you in a timely manner with all the general and billing issues and with multiple tech matters so as to save you time and efforts - we are aware of the fact that in some cases it is quicker to talk with a live person and get things done right away. Certainly, some problems cannot be taken care of over the phone, so if this is the case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we provide include live phone support for fourteen hours daily. In case you wonder which package will be appropriate for your sites, you would like to find out more about the package's features or you'd like to have any other kind of information about our services, you're able to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our support agents will assist you. In case you already have an account, you are able to get in touch with us about general and sales matters, although we're usually able to help with a multitude of tech issues as well. For strictly tech troubles you will need to use our integrated ticketing system where the correspondence between you and our technical support crew will be in one place, which is the best option when the issue requires additional time to be dealt with or it has to be escalated to our sysadmins.