If you’ve ever got any inquiries in regards to your hosting account or you experience a problem with your sites, you’ll need to touch base with the respective web hosting company’s client support team. It may not matter how swiftly they’ll reply if you’ve got a query of a general nature, but an issue such as a misapplied application update, for instance, may result in your website becoming damaged or unavailable on the web. And the longer you wait for the support team to help you, the longer the site will be out of order. In case you offer services or goods online, any outage will damagingly affect your website and you can lose current or potential visitors. Lots of web hosting providers, particularly resellers, answer support tickets and emails within 24 hours, but in the Internet age this is far too long, since visitors will rarely go back to a site that isn’t functioning properly over long periods of time.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to receive a reply to an e-mail or a tech support ticket. Irrespective of when you contact us, we’ll help you out within no more than sixty minutes with any pre-sales or technical enquiries that you might have. The fact is, our real reply time scarcely ever surpasses twenty-thirty minutes. Since we are working 24/7, you’ll always obtain support in a timely manner and we realize exactly how crucial that is in the electronic world. Shortly after you contact us, we’ll respond to your questions. If you experience any technical problem, we’ll deal with it on your behalf, or we will provide you with all the needed information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a support ticket through your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll get a reply within less than one hour. You can touch base with us at any time in regard to billing, general or technical matters and because of the fact that we’re available 24x7, you’ll always get help in a well-timed fashion. Depending on the specific issue or question, we’ll provide you with more info, sort out the problem if it has been caused by something within our reach or tell you what steps to take in case you need to modify a given setting for a web-based application that we can’t access. You can forget about waiting for an entire day for each answer. The fact is, in most cases we respond to tickets and emails within no more than 20 to 25 minutes.