If you are a website owner, a problem can always appear and it does not automatically need to be connected to the hosting service. For example, something can go wrong when you bring an Internet application up to date or some crucial content may be modified or erased accidentally. Whatever the essence of the problem might be, you will need to touch base with the respective support team and ask them to restore a backup or to assist you in fixing the problem that you’re facing. How fast they will do that will determine the period of time that your websites will be unreachable. For some sites like community web portals or e-stores, a prolonged outage duration too often equals lost visitors and cash. That is why, it’s extremely important to use the services of a hosting company that provides not only a very good help desk support service, but also a prompt one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours on end, or even a whole day, to obtain an answer to an e-mail or a technical support ticket. No matter when you get in touch with us, we will help you within only 1 hour with any sales and technical questions you may have. In fact, our real response time rarely exceeds twenty-thirty minutes. As we’re on duty 24/7/365, you’ll always receive assistance in a timely fashion and we know precisely how vital this is in the electronic world. As soon as you contact us, we will reply to your queries. If you stumble upon any technical problem, we’ll solve it instead of you, or we’ll give you all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our fast support services. You will get an answer to any ticket opened from the hosting Control Panel or e-mail sent to our technical and customer support team in less than sixty minutes. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes far less time to examine and eliminate a problem. We’ll supply you with more details if the solution involves something that needs to be done on your end. If you get in touch with us during holidays or weekends, the response time will be exactly the same and given the fact that our support team will be at your service 24-7, you will get swift help for virtually any general, billing or technical issue irrespective of the hour.