Live Chat Support
What is Live Chat? What exactly does the service include?
If your website hosting supplier provides live chat support, you are able to talk with an agent live and learn useful information or get a problem resolved in a very timely manner. The key advantage of using chat rather than calling to talk with a live person is that you'll need only a computer with access to the web, therefore you will not pay any charges in the event that you're in a different country or state. What's more, it'll be simpler to copy and paste info for example domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other side over the phone. The real-time chat is also a much quicker way to contact your website hosting company's support team in comparison to using a ticketing system. Last, but not least, if some issue needs some more time to be resolved, you're able to do something different while you wait for guidance on the live chat, so that you won't lose time - something that is not possible when you are on the telephone.
-
Live Chat Support in Shared Hosting
We supply a live chat support service for all
Linux shared hosting that we offer and we're able to support you with almost everything live. If you do not have an account with us yet, we'll provide you with more details about the packages in order to help you to choose the most suitable package. If you are an active client, we're able to assist you with any general or billing matter plus with plenty of common technical problems, such as an email address installation in a desktop e-mail client. In case you are unable to give us a call for some reason or you are in a country where we do not have a local phone number, the live chat is the best choice to contact us. Needless to say, some problems require extra time to investigate and test, therefore you will have to open a support ticket to our technicians, still, we can save your time and help you with numerous problems on the chat.
-
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with our
semi-dedicated servers, you'll be able to find the answers for any questions you have or have a lot of issues dealt with in no time. Our chat service is online every single day, therefore you can get in touch with an agent even on weekends and holidays. If you are not sure which package is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join our live chat before you purchase anything. In case you're an existing customer, you will be able to find more info about billing issues, account settings along with a number of common tech troubles you may encounter, for example when you cannot set up an email account in a client on your computer. Our live chat will save you plenty of time no matter where you are or when you contact us.