There are several ways to contact the hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a support ticket system. It’s the least complicated medium of communication for many reasons. If no customer care team representative is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy and paste large pieces of information without needing to worry about spelling errors, and in case a particular problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to supply information or to adhere to directions, you’ll have to use at least 2 separate systems and this number may grow if you desire to manage a number of domains. Plus, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting isn’t separate from the hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you will be able to visit it at any given time with just a few clicks, without leaving your hosting account. The ticketing system offers a quick-search box, which will help you find practically any ticket that you’ve sent in the past, if needed. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to handle a given problem even before you submit a ticket. The response time is maximum 1 hour, so you can get prompt assistance at any given moment and if our support staff recommends that you should do something in your account, you can do it instantly without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you will not require a separate support platform to get in touch with our help desk team – you can do this on the spot if you confront a problem. Sending a new ticket requires a couple of mouse clicks and finding an older one is equally simple. With our smart search box, you can swiftly find any ticket that you’ve submitted in the past. You can submit a ticket at any time whatsoever since our client service team members are at your service 24 hours a day, 7 days a week and reply in no more than sixty minutes, even though it seldom takes that much to receive a response. With Hepsia, you’ll have everything in one location and you can forget about signing in and out of two or more platforms to troubleshoot a simple issue.