A ticketing system is the most widespread correspondence medium that web hosting companies offer to their clients. It is typically part of the billing account and is the easiest way to fix a problem that takes a certain amount of time to examine or that has to be forwarded to a server administrator. In this way, all comments supplied by either party will be stored in one and the same location in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, so you will need to sign in and out of no less than 2 accounts in order to execute a given operation or to touch base with the company’s help desk support team. If you desire to administer a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it could take a significant span of time for the provider to reply to your ticket requests.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our Linux shared hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize different login names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one place. So, in case you’ve got a query or experience an obstacle, you can contact our client care staff momentarily. Our system offers a clever search option. This suggests that even in case you’ve posted a vast number of tickets over the years, you will be able to track down the one that you need without difficulties. Also, you can check knowledge base guidelines for solving commonly met problems.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you want to touch base with our tech support staff representatives, you will be able to send a support ticket directly from your Hepsia Control Panel instead of going through a totally different help desk support platform like you’ll have to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket easily and to look through older tickets using a smart search filter. Besides, you’ll be able to have a look at the applicable knowledge base articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can perform all the abovementioned operations without signing out of your Control Panel at any moment, which goes to say that if you come across any obstacle or have an enquiry, you can touch base with our support engineers and solve the given issue in less than one hour through a single platform.