There are several ways to contact the hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a support ticket system. It’s the least complicated medium of communication for many reasons. If no customer care team representative is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy and paste large pieces of information without needing to worry about spelling errors, and in case a particular problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to supply information or to adhere to directions, you’ll have to use at least 2 separate systems and this number may grow if you desire to manage a number of domains. Plus, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.