Many individuals who start using their very first web hosting account, or switch companies, often have inquiries with regards to how specific procedures are executed or face predicaments when setting up various things like emails, site settings, etc. That is why, many providers have compiled documentation with the most frequently asked questions and problems in order to help their customers receive information quickly and seamlessly. Consequently, the support staff representatives can spend more time on real problems that particular clients may be experiencing, because the solution for the smaller things will be available on the Internet and clients can fix them without having to get in touch with the support staff. Having in-depth documentation is vital, especially for new users with zero experience, since the hosting service involves numerous features and lots of individuals can become baffled about what action to take. A good knowledge base can both help you perform the procedures that you need and become aware of how the hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
Our shared hosting packages come with an extensive knowledge base where you can find information about all the challenges that you might possibly stumble upon and their solutions. You can learn how to create and manage a mailing list, how to use an .htaccess file, or how to continue if the settings of your mail client are accurate, but nevertheless you are unable to send emails, for example. We have tried our utmost to be as exhaustive as possible and to cover all possible options so as to save you time and energy and to offer you different solutions for any problem. The knowledge base includes educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in every Control Panel section, while if you wish to browse through the full archive of articles, you should go to the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with detailed technical documentation where you will see info on all the features that our in-house built Hepsia Control Panel comes with, together with solutions to different questions and issues that you might experience. All installation manuals feature detailed instructions, which implies that you will not have to worry about missing something if you intend to export a MySQL database, for instance. The troubleshooting articles cover a variety of different viable reasons for given problems and the solution for each of them, so in case you aren’t able to send emails even though you have the right settings, for example, you can swiftly discover what the reason for this may be and repair the issue with several clicks in your mail client. As the Hepsia Control Panel has quite a few features, you’ll be able to find related articles in every single section. If you wish to examine all help articles, click on the Help link, which is located in the upper right-hand side of the Control Panel.