Improving the eCommerce shopping cart experience can have a positive effect on the conversion rates of the website. Online users will abandon a cart if it does not allow convenient checkout. You need to improve the shopping cart experience to boost conversion rates. Here are some tips to improve the shopping cart experience so that online users don’t abandon their cart when they are ready to buy.
1. Checkout Without Registration
You must not force your online users to register at the checkout page. This is one of the common reasons for shopping cart abandonment. Registration requires extra steps when checking out. And most shoppers won’t be willing to do that. While you should encourage users to register, the shopping cart is not the right place. You must allow guest checkout to increase the shopping cart conversion rate.
2. Provide Multiple Payment Options
Another tip to boost conversion rates is to offer different payment options to customers. You should allow them cash payment, Google Pay, PayPal, Visa/MasterCard, as well as Amazon Pay, Apple Pay, and cryptocurrency payment options. Offering a variety of payment options will allow customers to pay using a method that is most convenient to them.
3. Trigger Online Chat
Many buyers have some reservations about buying a product. You should be proactive in helping customers make informed purchase decisions. One way to help customers is to trigger an online chat automatically when an online customer checks out. If they have any questions about the product or services, they can chat with the customer representative to get their concerns addressed before purchase. You must focus on convenience in every step of the online shopping experience. The time, effort, and cost involved in making the shopping experience convenient for users will be worth it as it will likely lead to improved conversion rates.