Managed Services

Typically; Managed Services is the practice of a company or organization outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is generally an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed products and / or services. In the IT area, the most common managed services evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery. Beyond traditional application and infrastructure management, managed services also includes storage, desktop and communications, mobility, help desk, and technical support. Most MSPs bill an upfront setup or transition fee and …

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